WhatsApp says it has taken down 6.8 million accounts linked to scammers targeting people around the world in the first half of this year.
Many were tied to scam centres run by organised criminals in South East Asia, who often used forced labour in their operations, the Meta-owned messaging platform says.
WhatsApp made the announcement as it rolled out new anti-scam measures to alert users to potential fraudulent activity, such as when a user is added to a group chat by someone not in their contacts list.
The crackdown targets an increasingly common tactic in which criminals hijack WhatsApp accounts or add users to group chats promoting fake investment schemes and other scams.
WhatsApp said that it “proactively detected and took down accounts before scam centres were able to operationalise them.”
In one case, it worked with its owner Meta and ChatGPT-developer OpenAI to disrupt scams linked to a Cambodian criminal group that offered cash for likes on social media posts to promote a fake rent-a-scooter pyramid scheme.
WhatsApp said scammers had used ChatGPT to create the instructions issued to potential victims.
Typically, fraudsters would first contact potential targets with a text message before moving the conversation to social media or private messaging apps, said WhatsApp.
These scams were usually completed on payment or cryptocurrency platforms, it added.
“There is always a catch and it should be a red flag for everyone: you have to pay upfront to get promised returns or earnings.”
Scam centres that cheat people out of billions of dollars are known to operate from South East Asian countries like Myanmar, Cambodia and Thailand.
These centres are also known to recruit people who are then forced to carry out the scams.
Authorities in the region have urged people to be wary of potential fraud and use anti-scam measures such as WhatsApp’s two-step verification feature to help protect their accounts from being hijacked.
In Singapore, for example, users have also been told by police to be wary of any unusual requests they receive on messaging apps.